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Terms & Conditions

graphigang.com (the “website”) is operated by GRAPHI Ltd (“we”, “us” and “our”). This is a limited company registered in England with company number 12981531. Our registered office is c/o Embee Oak, Cardinal Point, Park Road, Rickmansworth, Herts, WD3 1RE

These terms cover the website and related services worldwide

USE OF WEBSITE 

The website and related services (including any applications which allow you to buy our products from us on mobile devices) are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our websites (“Terms”). Please read the Terms carefully before placing any orders, we recommend you should keep a copy of the Terms for future reference.

If you are under 16 you must let your parent or guardian know about our Privacy Policy before you register to use this Site or any of this Site’s services. We reserve the right to only accept orders from those over 18 years of age.

We may modify the Terms from time to time at our sole discretion. Please read the Terms and check back often. If you do not agree to any change to the Terms then you must immediately stop using the Site.

Please note that these Terms do not affect your statutory rights as a Consumer. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

You agree that the information that you provide when you register is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.

We may change, withdraw, or suspend access to the website (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.

The website may include links to other websites or resources. We have no control over the content of these websites and are not liable in any way for their content.

Any material that you upload to the website or which you send to us via any other medium (including all social media) will be considered non-confidential, non-proprietary and we will have the right to use, copy, distribute and disclose to third parties such material for any purpose. We also have the right to disclose your identity to any third party who claims that such material infringes their intellectual property rights or their right to privacy.

We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the website and you agree to be responsible to us for and indemnity us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the website.

INSURANCE AND DELIVERY 

Delivery will be made by Royal Mail. Please note that due to the ongoing COVID-10 pandemic, postage times are not guaranteed. 

Ownership of any products ordered by you from us shall pass to you on the later of:

(a) the date on which we receive full payment for those products;
(b) the date and time of delivery to your nominated address.

We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, and transfer of responsibility in the same way.

We shall be entitled to supply your purchases in instalments and each instalment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order.

Please note, we're currently not shipping to the EU. We're working behind the scenes to rectify this and will it back and running as soon as we can. 

INTELLECTUAL PROPERTY  

All content (including but not limited to logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music and software, and any combination of these) of the website is either owned or licensed to us, and is protected by applicable copyright laws around the world. All such rights are reserved.

The GRAPHI trade mark and all other marks, trade names, service marks, brand names, business names, illustrations, logos, prints which appear on the products on the website or their packaging, whether registered or unregistered are ours and are protected by applicable trade mark laws around the world. All rights are reserved.

All other intellectual property in or connected to the website, our products, or any related packaging, stationery, marketing material, or in any other way are either ours or licensed to us and such rights are protected by the applicable laws around the world.

Your use of the website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its content including our Software and all HTML and other code contained in this Site. You are permitted to access and make personal use of the website but such use is limited and does not include the right to:

use the website in any way which may prejudice or damage our reputation or that of GRAPHI Ltd

  • use the website for any commercial or business purposes
  • reproduce or redistribute the website or any of its contents for commercial or business purposes
  • take any action that may impose an unreasonable burden or load on our infrastructure

We do not promise that the content of the website is accurate or error-free. We do not promise that the functional aspects of the website will be error free or that the website, its contents, nor the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

LIMITS ON OUR LIABILITY 

You have certain rights under the law in addition to those detailed under RETURNS AND CANCELLATIONS. In England these include:

  • that any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site; and
  • certain remedies if a product is defective.

Nothing in these Terms is intended to affect these rights.

If we breach the Terms we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and us at the time of you placing your order, and our dispatching your order. We shall only be liable for losses up to 100% of the total value of goods purchased.

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

We are also not responsible for failure to meet any of our obligations under the Terms where such failure is due to events beyond our reasonable control.

DATA PROTECTION 

By placing an order you agree and understand that we may store and process your personal data in accordance with our Privacy Policy. For details on how we use cookies, the type of information we collect, how we use your information and under what circumstances we disclose information, please see our Privacy Policy and Cookie Policy.

ASSIGNMENT

We reserve the right to transfer, assign, novate, or sub-contract all or any of our rights and obligations under these Terms provided that your rights under these Terms are not affected. You may not assign, sub-contract or otherwise transfer any of your rights or obligations under these Terms without our consent in writing.

OUR RELATIONSHIP 

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and GRAPHI Ltd as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of GRAPHI Ltd, and we shall not be liable for any representation, act, or omission on your part.

NO WAIVER 

If you breach the Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms.

GOVERNING LAW 

The Terms will be governed by and construed in accordance with English law and the relevant courts of England and Wales will have exclusive jurisdiction.

RETURNS POLICY

You can return your order/item(s) for a refund or exchange within 14 days of receiving your order. Please note, returns and exchanges are the responsibility of the customer until they reach our warehouse, we would therefore strongly recommend that you use a tracked service. Always retain proof of postage.

Items returned must be in the original condition it was received, unworn, unwashed, all original tags attached and in its original packaging. The returns form must be filled in and included with the returned items.

Items will be inspected upon return, if we deem the items unsaleable, it will not be refunded and returned back to you.

In the unlikely event that you receive a faulty or damaged product, please contact us immediately at hello@graphigang.com before returning the item(s) and we will assist you with your query.

PRIVACY POLICY

GRAPHI Ltd (We) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

Information we may collect from you: We may collect and process the following data about you: Information that you provide by filling in forms on our site.

This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services.

We may also ask you for information when you report a problem with our site. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. IP addresses and cookies: We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual and we will not collect personal information in this way.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.

They enable us:

To estimate our audience size and usage pattern.

To store information about your preferences, and so allow us to customise our site according to your individual interests.

To speed up your searches.

To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Where we store your personal data: The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA;) It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Uses made of the information: We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service when you choose to do so.

To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by [post or telephone]. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data. Disclosure of your information:

We may disclose your personal information to third parties: In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights: You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at any time. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information:

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Email us at hello@graphigang.com to request any of the above information. Changes to our privacy policy: Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.

SHIPPING RATES

We ship worldwide via Royal Mail. 

Please note that due to the ongoing COVID-10 pandemic, postage times are not guaranteed. 

UK: 

Standard Royal Mail 24 Hour Signed For up to 2000g £5.00 - next working day

Large parcel Royal Mail 24 Hour Signed For 2000g to 3000g £10.00 

- next working day

Next day standard up to 2000g (orders before 12pm) £12.00

Next day large parcel 2000g to 3000g (orders before 12pm) £27.00

EUROPE: 

Please note, we're currently not shipping to the EU. We're working behind the scenes to rectify this and will it back and running as soon as we can. 

Standard up to 2000g £8.00 up to 5 working days 

Large parcel 2000g to 3000g £15.00 up to 5 working days

REST OF THE WORLD:

Standard up to 2000g £15.00 

Large parcel 2000g to 3000g £20.00

*please note that all shipping costs on orders outside of the UK are based on weight

All our packages will require a signature. If you are not in at the time of delivery your parcel will be left at your local post depot waiting for you to collect, if its not collected after two weeks, your parcel will be sent back to GRAPHI Ltd, if this happens you will have to pay the postage again before we ship your goods back out to you.

CUSTOMS CHARGES: any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Sadly we have no say over these charges and cannot predict what they may be. Customs policies vary widely from country to country; if you require further information regarding this, we advise that you contact your local customs office for further information.